A little patience, please, the Light Rail Transit (LRT) Authority seemed to say, as it asked passengers to bear with procedures to ensure security and safety of passengers.
This, as a video of an encounter between an irate passenger and a security guard named Sharon Mae Casinas at the train's Santolan Station has drawn mixed reaction from Pinoys online.
"Based on investigation LG (lady guard) Casinas requested the female passenger to put her bag at the conveyor of the x-ray machine for scanning but the latter somehow missed the procedure and hurriedly entered the station," the LRTA said in a statement late Wednesday.
LRTA security personnel are instructed to strictly implement the "No inspection, no entry" policy to ensure the safety of passengers, LRTA officer-in-charge Emerson Benitez said in a statement.
However, security guards are asked to "refrain from making side comments and facial expressions that may be offensive," he added.
The LRTA statement said Casinas "apologizes for whatever action that she had committed deemed offensive by the passenger concerned."
Benitez then said Casinas "displayed the right attitude expected or a security guard, that is, to be courteous and tolerant in spite of the embarrassment she got from the irate passenger."
Still, he noted: "It is inevitable that during the implementation of security measures, passengers encounter inconveniences. They should understand that the Authority cannot compromise the safety and security of the riding public."
Yahoo! Southeast Asia is still trying to reach the passenger for comment.
Wednesday, November 14, 2012
Girl in viral #Amalayer video speaks up
A video of a passenger berating a guard in a train station went viral on Facebook Tuesday night, getting more than 68,000 shares and 17,000 comments.
The hashtag #AMALAYER, which came from the passenger's pronunciation of "I'm a liar," even trended on Twitter, both worldwide and in the Philippines.
In a video sent by YouScooper Gregory Paulo Llamoso, the woman was seen giving the guard a tongue-lashing.
Llamoso said the incident occurred at Light Railway Transit (LRT) Santolan Station on Tuesday. The woman was later identified as Paula Jamie Salvosa.
Reached by GMA News, Salvosa said she is willing to resolve the issue with the security guard, though it was the lady guard who raised her voice initially.
"Sabi n'ya sa 'kin, sumigaw, 'Miss, anong problema mo?' Sabi ko sa kanya, you are my problem!" she said.
Salvosa added that the guard, identified as Sharon Mae Casinas, grabbed her arm. "Sabi ko, bakit? You have no right to drag me! Nagagalit ako kasi she grabbed me!"
Salvosa said she would not have reacted that way if the guard had treated her well.
For her part, Casinas said she asked the woman to put her bag though the X-ray machine for proper inspection. However, Salvosa began raising her voice.
Casinas, on the other hand, said she remained calm despite the humiliation. "Nagkulong po [ako] sa kwarto sa sobrang kahihiyan," she added.
Salvosa said she is a victim of cyberbullying.
She also denied that she owns the Twitter account name @paulaharlow, as she has already deactivated her Twitter and Facebook accounts.
"I want to be an example na may karapatan naman tayo. Cyberbullying ito," she said. — BM, GMA News
yahoo.com.ph
The hashtag #AMALAYER, which came from the passenger's pronunciation of "I'm a liar," even trended on Twitter, both worldwide and in the Philippines.
In a video sent by YouScooper Gregory Paulo Llamoso, the woman was seen giving the guard a tongue-lashing.
Llamoso said the incident occurred at Light Railway Transit (LRT) Santolan Station on Tuesday. The woman was later identified as Paula Jamie Salvosa.
Reached by GMA News, Salvosa said she is willing to resolve the issue with the security guard, though it was the lady guard who raised her voice initially.
"Sabi n'ya sa 'kin, sumigaw, 'Miss, anong problema mo?' Sabi ko sa kanya, you are my problem!" she said.
Salvosa added that the guard, identified as Sharon Mae Casinas, grabbed her arm. "Sabi ko, bakit? You have no right to drag me! Nagagalit ako kasi she grabbed me!"
Salvosa said she would not have reacted that way if the guard had treated her well.
For her part, Casinas said she asked the woman to put her bag though the X-ray machine for proper inspection. However, Salvosa began raising her voice.
Casinas, on the other hand, said she remained calm despite the humiliation. "Nagkulong po [ako] sa kwarto sa sobrang kahihiyan," she added.
Salvosa said she is a victim of cyberbullying.
She also denied that she owns the Twitter account name @paulaharlow, as she has already deactivated her Twitter and Facebook accounts.
"I want to be an example na may karapatan naman tayo. Cyberbullying ito," she said. — BM, GMA News
yahoo.com.ph
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